Purpose
The purpose of this discussion is to explore the impact of bias, social determinants of health (SDOH), constructive feedback, and organizational culture on conflict resolution within interprofessional teams.
Course Outcomes
This assignment enables the student to meet the following course outcomes:
- CO 3: Explain the use of evidence-based practice by leaders and managers. (POs 2, 8)
- CO 4: Describe interprofessional communication and collaboration strategies. (POs 2, 3)
- CO 5: Summarize legal, ethical, and professional competencies utilized by nursing leadership. (PO 6)
Preparing the Discussion
Follow these guidelines when completing each component of the discussion. Abide by Chamberlain University’s academic integrity policy. Contact your course faculty if you have questions.
Directions
Discussion: Apply Knowledge
Step 1: Review the scenario below.
You are a preceptor training a nurse who is new to your floor. One client in your shift assignment has Sickle Cell Anemia and requires a complex regimen of oxygen, intravenous (IV) fluids, and pain medication to manage their illness. During interprofessional team rounds, the new nurse states, “I think this client is just seeking pain medication and they aren’t really in that much pain. We should stop giving them so much medication and consider discharge to make room for clients with real illnesses.”
The conversation stops and interprofessional team members are unsure what to say to address the new nurse’s statement. Everyone is upset by her statement, and they begin to argue. The attending physician tells everyone from the team to pause rounds and meet in the conference room in five minutes to resolve this conflict.
Your assigned perspective is based on the first letter of your last name in the chart below.
| Last Name | Perspective |
| A – F | You are assigned to consider the different components of this scenario through the perspective of implicit and/or explicit bias. |
| G – L | You are assigned to consider the different components of this scenario through the perspective of social determinants of health (SDOH). |
| M – R | You are assigned to consider the different components of this scenario through the perspective of the importance of constructive feedback. |
| S – Z | You are assigned to consider the different components of this scenario from the perspective of organizational culture. |
Step 2: Answer the discussion prompts below with explanation and detail.
- Paragraph one:A supportive work environment is crucial to resolving conflict in any healthcare setting. What is the impact of your assigned perspective on conflict resolution within the interprofessional team?
Paragraph two: Different work environments bring their own unique challenges and opportunities. How would the impact on conflict resolution be different, from your assigned perspective, if the healthcare setting had a highly diverse staff?
Paragraph three: Engagement from all levels of staff is vital to understanding and addressing conflict. From your assigned perspective, how can engagement from staff contribute to understanding and addressing conflict resolution?
References: Provide complete references for all citations.
Step 3: Reply to a peer with a different assigned perspective.
SOLUTION:
Within the interprofessional role of healthcare, constructive feedback plays an important role in resolving conflicts by providing honest and accurate feedback to colleagues. It opens mutual respect and allows for continuous improvement within the organizational culture. In our lecture, the internal team dynamics and external societal influences are constantly developing and shaping your organizational culture. Furthermore, in our healthcare organizations, communication can directly influence the culture (Grainger, 2022). Constructive feedback when given in a respectful way can clarify any misunderstandings a newer nurse may have and allows collaboration and solutions to occur thus leading to an increase in teamwork, trust and a positive environment/culture, which ultimately improves patient care.
Having a highly diverse staff can have a positive or negative on conflict resolution. Not all healthcare work environments have a healthy culture therefore creating a possible negative experience for a newer nurse. Experienced nurses who “eat their young” create an unprofessional environment, lowers staff morale and fosters a negative experience for the new nurse who might feel that they are being bullied. Constructive feedback should be used as a confidence builder and requires emotional intelligence from a well-respected and experienced colleague who has good intentions (Grainger, 2022). The giver of the constructive feedback should give clear feedback to the the newer nurse on how their future work can be improved (Grainger, 2022). Constructive feedback……………………………KINDLY CLICK ON THE PURCHASE LINK BELOW TO ACCESS THE ENTIRE SOLUTION FOR $10 OR CONTACT US VIA WHATSAPP NUMBER +254721652000